What causes cable issues in garage doors?

Cable issues in garage doors typically result from several factors: 1) Normal wear and tear over time - cables experience significant stress with each door cycle and typically last 10,000-15,000 cycles. 2) Broken springs - when a spring breaks, it can cause cables to unwind or snap. 3) Poor maintenance - lack of regular inspection and lubrication accelerates wear. 4) Rust and corrosion - especially in humid conditions or if salt is used near the garage. 5) Improper installation - cables installed with incorrect tension or routing fail prematurely. 6) Physical damage - impact from vehicles, falling objects, or attempted break-ins. We recommend annual inspections to catch cable wear before complete failure occurs.

Do you offer financing for new insulated door installations?

Yes! We understand that a new insulated garage door is a significant investment in your home. We offer several financing options to make your purchase more affordable: 1) 0% interest financing for 12 months on approved credit. 2) Extended payment plans up to 60 months for larger projects. 3) Same-as-cash options for qualifying purchases. 4) We also accept all major credit cards. Our insulated doors provide excellent energy savings that help offset the investment over time. Many customers find that the reduced heating and cooling costs, combined with increased home value, make the investment worthwhile. Contact us for a free estimate, and we'll discuss all available payment options.

What warranty do you offer on your work?

We stand behind our work with a comprehensive 2-Year Warranty on all labor. Additionally, the doors and parts we install come with their own manufacturer warranties, which can range from 1 year to lifetime depending on the product. Our warranty covers any defects in workmanship and ensures that if something isn't right, we'll make it right at no additional cost. This is our 'Not satisfied? We'll make it right' guarantee that has earned us 7,972+ happy customers over 29 years.

How long does a typical garage door installation take?

A standard single-car garage door installation typically takes 3-4 hours, while a double-car door installation takes 4-6 hours. This includes removal of your old door, installation of the new door, installation or reconnection of the opener, testing, and cleanup. We complete most installations in a single visit. Factors that can affect timing include the complexity of the door system, any structural modifications needed, and whether we're installing a new opener as well.

Do you service all brands of garage doors?

Yes, we service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and many others. Our technicians are trained and certified to work on virtually every brand and model of residential and light commercial garage doors. We also service all major opener brands including LiftMaster, Chamberlain, Genie, and Craftsman. If you're unsure whether we can help with your specific door, just give us a call and we'll let you know.

What's the difference between insulated and non-insulated garage doors?

Insulated garage doors offer several advantages: 1) Energy efficiency - they reduce heat transfer, lowering your heating and cooling costs. 2) Noise reduction - the insulation dampens street noise and makes the door quieter during operation. 3) Durability - insulated doors are typically constructed with two steel layers, making them more resistant to dents and damage. 4) Temperature regulation - they keep your garage closer to interior temperature, protecting stored items and making attached garages more comfortable. The R-value indicates insulation effectiveness, with higher values meaning better insulation. We specialize in insulated doors and can help you choose the right R-value for your needs.

Are you licensed and insured?

Absolutely. Garage Door Strasburg is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage to protect both our customers and our team. We're also OSHA compliant and IDA (International Door Association) certified. Our certifications mean our technicians have received professional training and adhere to industry best practices. We're happy to provide proof of insurance upon request.

How often should I have my garage door serviced?

We recommend annual maintenance for most garage doors. During a maintenance visit, our technicians perform a 25-point inspection, lubricate all moving parts, test safety features, adjust spring tension, and identify any potential issues before they become costly repairs. If you use your garage door more than average (more than 4 cycles per day), or if your door is older than 10 years, bi-annual maintenance may be beneficial. Regular maintenance extends the life of your door, prevents unexpected breakdowns, and ensures safe operation.

What should I do if my garage door won't open or close?

If your garage door won't operate, try these steps: 1) Check that the opener is plugged in and has power. 2) Verify the remote batteries aren't dead - try the wall button. 3) Check if the lock button on the wall control is engaged. 4) Look at the safety sensors at the bottom of the door tracks - make sure nothing is blocking them and their lights are on. 5) Try manually lifting the door (with the opener disconnected) to see if it's a door or opener issue. If none of these solve the problem, or if the door is stuck in an unsafe position, call us for emergency service. Do NOT attempt to adjust springs or cables yourself - these are under extreme tension and can cause serious injury.

Frequently Asked Questions

Get answers to common questions about garage door repair, installation, and maintenance from our certified technicians.

For cable issues, we typically provide same-day service for calls received before 2 PM. Our technicians carry replacement cables on their trucks, so most cable repairs are completed within 1-2 hours of arrival. For emergency situations where your car is trapped or your home is unsecured, we offer priority response and can often arrive within 60 minutes. Cable issues are among the most common repairs we handle, and our technicians are highly experienced in diagnosing and fixing them quickly and safely.

Still Have Questions?

Our knowledgeable team is happy to answer any questions you have about your garage door. With 29+ years of experience, we've seen it all!